A driven self-starter IT support professional, with expertise in managing the development and maintenance of systems and tools. Skilled in diagnosing, troubleshooting, and resolving various server, hardware, and software issues. Proven track record addressing customer issues and overseeing service delivery in remote Data Centers. Proactive in collaborating and coordinating with cross-functional teams to identify and execute process improvement measures. Adept in onboarding and training new employees in order to drive quality of services and technical support.  Strong ownership and bias for action.